Return/Refund Policies

1. General provisions

1.1 Territorial Scope: These policies apply to all sales made in Venezuela, Colombia, Brazil, Guyana and Caribbean territory for industrial electrical and electronic products marketed through our online store.

1.2 Compliance Compliance: All returns are governed by Venezuelan trade laws and regional trade agreements in force, taking into account the customs and exchange particularities of each territory.

1.3 Reference Coin: Refunds shall be processed in the original currency of the transaction (USD, EUR, or equivalent in local currency at the time of return).

2. CONDITIONS FOR VALID DEVOLUTIONS

2.1 Manufacturing Defects Verified

Obvious failures documented by technical inspection
Failure to comply with certified technical specifications
Missing components in new and sealed equipment

2.2 Documented Supply Error

Product other than that specified in the purchase order
Incorrect model or reference by administrative error
Wrong amount sent by our logistics team

2.3 International Transport Damage

Obvious damage during international transport
Partial or total loss of shipment by courier
Deterioration due to extreme weather conditions during transit

3. REGIONAL SPECIFIC PLAZES

3.1 Venezuelan Territory

Maximum 10 calendar days to report defects or errors
Maximum 72 hours for transport damage
15 calendar days for authorized physical return

3.2 Border countries (Colombia, Brazil, Guyana)

Maximum 15 calendar days to report problems
Maximum 96 hours for transport damage
21 calendar days for physical return due to distances

3.3 Caribbean Territory

Maximum 20 calendar days to report drawbacks
Maximum 120 hours for transport damage
30 calendar days for physical return by island logistics

4. Non-elected PRODUCTS FOR RETURN

4.1 Locally Configured Products

Equipment programmed according to regional voltages (110V/220V/440V)
Devices with country-specific certifications
Products adapted to local electrical regulations

4.2 Industrial Safety Equipment

Personal protection elements once unpackaged
Safety devices with removed warranty seals
Calibrated gas detection equipment

4.3 Environment-sensitive components

Products affected by extreme tropical humidity
Equipment exposed to coastal salinity
Devices damaged by local voltage variations

4.4 Digital Software and Licenses

Industrial software licenses activated
Firmware updates installed
Access codes used

5. WARNING AND LOGISTICAL CONSIDERATIONS

5.1 International documentation

Original commercial invoice required
Certificate of origin when you apply
Import customs documents
Proof of payment of tariffs (if applicable)

5.2 Shipping responsibilities

Customer assumes return costs unless proven defect
Compulsory international insurance for products >$1,000 USD
Courier authorized to ensure traceability

5.3 Customs restrictions

Products subject to non-returnable special permits
Equipment with re-export restrictions
Materials controlled by safety regulations

6. REGIONAL AUTHORIZATION PROCESS

6.1 Initial Application The customer must submit:

Return form in Spanish/English/Portuguese
Photographic evidence of the problem
Original import documentation
Detailed technical justification

6.2 Remote Technical Assessment

Video-called technical for initial verification
Remote diagnosis when possible
Evaluation by certified local engineer (if available)

6.3 Regional RMA authorisation

Specific RMA number by country/region
Custom packaging and shipping instructions
Coordination with local customs agents

7. SPECIFIC CARGOS AND PENALIZATIONS

7.1 Regional Restock Charges

20% surcharge for no proven refunds
Additional 15% per customs handling of return
25% penalty for products out of original packaging

7.2 Technical Evaluation Fees

$150 USD per unjustified technical inspection
$200 USD per on-site evaluation (where applicable)
$75 USD for re-certification of returnable products

7.3 Customs costs

Customer assumes all re-import costs
Non-refundable local tariffs and fees
Additional customs management: $100 USD

8. REGIONAL SPECIFIC EXCLUSIONS

8.1 Extreme Environmental Conditions

Humidity damage >85% sustained
Coastal salt environment corrosion
Deterioration by extreme thermal variations (>40°C)

8.2 Local Infrastructure Problems

Damage from local grid voltage fluctuations
Problems due to deficiencies in electricity ground
Frequent power outages

8.3 Regulatory incompatibilities

Products that do not comply with local post-purchase regulations
Changes in required after-sales certifications
Surviving trade restrictions

9. REGIONAL REINTEGER METHODS

9.1 Venezuela

Bank transfer in USD to international account
Credit for future purchases with 15% bonus
Compensation in stable cryptocurrencies (USDT/USDC)

9.2 Colombia and Brazil

SWIFT transfer in original currency
Refund to international credit card
Transferable commercial credit

9.3 Caribbean countries

Corresponding bank transfer
Certified international turn
Credit applicable to network of local distributors

10. PROCESSING TIMES

10.1 Evaluation

7-10 working days for products in Venezuela
10-15 working days for border countries
15-21 working days for Caribbean territory

10.2 Refunds

15-20 working days for international transfers
10-15 working days for commercial appropriations
5-7 working days for digital compensation

11. REGIONAL TECHNICAL SUPPORT

11.1 Service Centres

Caracas, Venezuela: On-site technical support
Valencia, Venezuela: Regional assessment center, On-site technical support.
Other Regions: To be defined

11.2 Remote Support

24/7 technical assistance in Spanish/English/Portuguese
Remote diagnosis via TeamViewer/AnyDesk
WhatsApp Business: +58-426-6390900

12. SPECIAL CASES

12.1 High-value products (>$10,000 USD)

Mandatory technical inspection
Evaluation by specialized technical committee
Management authorization for reintegration

12.2 Government projects

Special procedures according to public rules
Additional documentation required
Extended times by bureaucratic processes

12.3 Operational emergencies

Accelerated process for critical teams
Immediate replacement subject to subsequent verification
Priority technical support 24/7

13. PREVENTION OF FRAUDES

13.1 Identity Verification

Validation of original buyer
Confirmation of initial delivery address
Mandatory telephone verification

13.2 Customer History

Review of previous returns
Analysis of purchasing patterns
Shared regional blacklist

14. FINAL PROVISIONS

14.1 Force Majeure Returns may be temporarily suspended by:

Surviving customs restrictions
Regional geopolitical conflicts
Natural disasters affecting logistics

14.2 Amendments These policies may be amended with 30 days prior notice, considering changes in regional trade regulations.

14.3 Jurisdiction Disputes will be resolved according to:

Venezuelan Act for Local Transactions
International commercial arbitration for cross-border disputes
Chamber of Commerce corresponding to the buyer's country

15. REGIONAL CONTACTS

Venezuela: support-ve@venehindustrial.site | +58-426-6390900

Versión: 3.0 Regional

Revision Date: January 2025

Next revision: June 2025

These policies have been designed with the commercial, customs and logistical particularities of Venezuela and the region, protecting the integrity of our specialized industrial products while maintaining a fair and technically informed service.